At SinoEV, your privacy and trust are at the center of everything we do.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, communicate with our team, or use our services.1. Information We Collect
1. Information We Collect
We collect only the information necessary to provide and improve our services:
Personal Contact Information – name, email address, phone number, and country/region.
Vehicle Inquiry Details – your preferred models, configurations, or destination markets.
Communication Records – messages exchanged via email, WhatsApp, WeChat, or other supported channels.
Technical Data – browser type, IP address, and visit analytics to help us understand and enhance user experience.
We do not collect sensitive personal data (such as ID numbers or payment card information) through our website.
2. How We Use Your Information
Your information is used solely for:
Responding to your inquiries and requests.
Preparing quotations and export documentation.
Providing after-sales support or updates about your shipment.
Improving our website, communication, and service quality.
We never sell, rent, or trade your information to third parties.
3. Data Sharing and Third Parties
We may share limited information with trusted partners only when necessary to complete your transaction, such as:
Shipping and logistics companies (for vehicle delivery and customs processing).
Compliance or certification agencies (for export verification).
All partners are bound by confidentiality and data protection agreements.
4. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.
Once no longer required, your data is securely deleted or anonymized.
5. Cookies and Tracking
Our website uses minimal cookies for site performance and analytics.
You can manage or disable cookies through your browser settings at any time.
6. Your Rights
Depending on your location, you may have the right to:
Access and request a copy of your personal data.
Request correction or deletion of inaccurate information.
Withdraw consent to data processing.
To exercise these rights, please contact us at:
📧 privacy@sinoev.com
7. Data Security
We implement industry-standard security measures — including encrypted storage and restricted access — to safeguard your information against unauthorized access, disclosure, or misuse.
8. International Data Transfers
As a global company, SinoEV may transfer and process data in different jurisdictions, including China and other regions where we operate.
We ensure that all transfers comply with applicable data protection laws and maintain the same high level of security.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements.
All updates will be posted on this page with the revised “Last Updated” date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact:
SinoEV Global Headquarters
Level 18, Shenzhen Bay Innovation Center
Nanshan District, Shenzhen, China
📧 privacy@sinoev.com